COMMERCIAL FREEZER ENGINEERS — LONDON
Call an engineer: 020 8050 4009
We repair commercial and catering freezers that aren’t freezing, are icing up or have stopped altogether: upright, chest, under-counter and display freezers, plus ice cream and blast freezers. We work for restaurants, hotels, food retail, supermarkets and dark kitchens. Our F-Gas certified engineers are available 24/7, with same-day call-outs across London.
Commercial sites only — we don’t do domestic work.
Fastest way to get help
No call centre script. Tell us the make and model, what the freezer is doing and the current temperature.
Common faults we fix
Most commercial freezer breakdowns come down to a handful of causes. Tell us the symptoms and we’ll help narrow it down before the engineer arrives.
Read the warning signs of a commercial freezer breakdown, see our commercial refrigeration repair page, or for walk-in freezers, our cold room and walk-in freezer repair page.
Freezer running warm or drifting above set point. We trace whether it’s refrigerant, airflow, controls or the compressor.
Iced coils from failed defrost heaters, timers or settings, blocked airflow or warm air getting in.
Frost building up inside the cabinet, usually from worn door seals, doors left open or a defrost fault.
Compressors that won’t start, keep tripping or never switch off. Electrical and mechanical faults diagnosed on site.
Evaporator and condenser fan motors that are noisy, seized or have stopped.
Split or worn gaskets and damaged or dropped hinges that stop the door closing properly.
Faulty controllers, probes and displays, and alarms that keep sounding or won’t clear.
Leak detection and repair by F-Gas certified engineers, then the system recharged correctly.
Blocked or frozen drain lines and failed drain heaters leaving water or ice on the floor.
What to do while you wait
A few simple steps help hold the temperature and keep your food safety records straight.
If you’re not sure whether stock is still safe to use, follow your food safety procedures.
How a call-out works
A clear process, so you know what happens next and what it costs before any repair goes ahead.
Call or WhatsApp. We’re available 24/7. Speak to us directly, or send photos and fault codes on WhatsApp.
Triage. We ask for the make, model, the fault and your site details so the engineer arrives prepared.
Engineer attends. An F-Gas certified engineer comes to your site, with same-day call-outs available across London.
Diagnose and quote. We find the cause and tell you what’s needed and what it costs before the repair goes ahead.
Fix. We carry out the repair and check the freezer is pulling back down to temperature.
Report. You get a written record of what we found and what we did.
What to have ready
Photos of the controller display and rating plate help the engineer prepare. Send them on WhatsApp.
FAQ
Straight answers to the questions we hear most from kitchens, food retailers and other commercial sites.
Common causes are an iced-up evaporator, a failed evaporator or condenser fan, a dirty condenser, low refrigerant from a leak, a faulty controller or probe, or worn door seals letting warm air in. Check the door closes and seals properly and that nothing is blocking the vents or the condenser. If the temperature is still rising, call us and an engineer will diagnose the fault.
Ice usually builds up when the defrost isn’t working (a failed heater, timer or controller setting), when moist air gets in through damaged seals or a door left open, or when the drain line freezes. Ice on the evaporator blocks airflow, so the temperature creeps up. Don’t chip it off the coils, as that can puncture them. Call us to find and fix the cause.
It depends on the fault, the age and condition of the unit, and the cost of parts. Many faults, such as fans, door seals, controllers and defrost problems, are straightforward to repair. Our engineer will diagnose the fault and tell you what the repair involves and what it costs, so you can decide before any work goes ahead.
Yes. We’re available 24/7 and offer same-day call-outs across London. If your freezer is down, call 020 8050 4009, or WhatsApp photos and fault codes so the engineer arrives prepared.
We repair upright, chest, under-counter and display freezers, as well as ice cream freezers and blast freezers, for commercial kitchens, shops and other food businesses. For walk-in freezers, see our cold room and walk-in freezer repair page.
Yes. Planned maintenance helps catch worn seals, iced coils, dirty condensers and failing parts before they cause a breakdown. See our services page for details.
Get a freezer engineer
For a freezer that’s down now, call or WhatsApp. We’re available 24/7 and offer same-day call-outs across London. Use the form for planned repairs, maintenance or quote requests and we’ll come back to you.