Privacy Policy

Last updated: 14 August 2025

Frostberg (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://frostberg.co.uk.

1. Information We Collect

We only collect personal information that you choose to provide through our online forms, such as:

• • Name

• • Email address

• • Phone number

• • Any additional information you include in your message

2. How We Use Your Information

We use the information you submit to:

• • Respond to your enquiry

• • Contact you to schedule a visit or consultation

• • Provide information about our products or services if you request it

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your information based on:

• • Legitimate interest — to respond to your enquiry and provide our services

• • Consent — when you actively provide your details through our forms

4. How We Store and Protect Your Data

We store your information securely and take appropriate measures to prevent unauthorised access, alteration, or disclosure.

5. How Long We Keep Your Data

We keep your details for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you ask us to delete your information, we will do so promptly unless we are required to keep it for legal reasons.

6. Your Data Protection Rights

You have the right to:

• • Access the personal data we hold about you

• • Request corrections or updates to your data

• • Request deletion of your data

• • Withdraw your consent at any time

• • Complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your data (https://ico.org.uk)

To exercise any of these rights, please contact us at:
Email: [Insert your contact email]
Phone: [Insert your business phone]

7. Cookies

Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: office@frostberg.co.uk
Phone: 020 8050 4009